Privacy Policy

Last updated: 8 July 2026

Mouth Rehab Centre ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including the additional protections that apply to health information.

1. What information we collect

When you use this website, we may collect:

• Identity and contact details — your first and last name, mobile number and email address.
• Your responses to our online options check — including the number of missing or broken teeth you have (which may be health-related information), the state you live in, whether you are an Australian citizen or permanent resident, your employment status, an approximate range of your superannuation balance, and whether you would like payment plan options discussed.
• Booking details — the day and time you choose for your phone consultation.
• Technical and marketing data — the page you visited, the advertising campaign that referred you (e.g. UTM parameters and ad click identifiers), and anonymous usage events (such as which steps of the form were viewed) collected via first-party analytics. We use browser storage (localStorage/sessionStorage) to remember your progress, session and referral source; we do not use third-party advertising cookies on this site itself, though advertising platforms you arrived from (such as Meta) may set their own — see section 6.

By submitting your responses, you consent to us collecting the information described above, including any health-related responses, for the purposes set out in this policy.

2. How we collect it

We collect information directly from you when you complete the options check, enter your contact details, or book a consultation time. Technical data is collected automatically when you use the site.

3. Why we collect and use your information

• To contact you by phone, SMS and email to arrange and confirm your free consultation and send appointment reminders;
• To prepare for your consultation, including understanding your treatment goals and which payment options may be worth discussing;
• To respond to your enquiries and provide our services;
• To measure and improve our website, forms and advertising (including aggregate conversion statistics);
• With your consent or where permitted by law, to let you know about options relevant to the interest you registered (you can opt out at any time).

Important: nothing collected through this website is used to assess or determine eligibility for early release of superannuation. Any application for compassionate release of super is made by you to, and decided solely by, the Australian Taxation Office (ATO). We do not provide financial advice.

4. SMS and phone communications

When you provide your mobile number and book a consultation, we will send you booking confirmations and appointment reminders by SMS and may call you at your chosen time. You can opt out of SMS reminders at any time by replying STOP, or by asking us during any call. We only send marketing messages where permitted under the Spam Act 2003 (Cth), and every marketing message will include an unsubscribe option.

Phone consultations with our patient support team may be recorded and transcribed for quality assurance, staff training and record-keeping. If you do not wish to be recorded, please tell us at the start of the call.

5. Who we share your information with

We do not sell your personal information. We share it only with:

• our clinic teams and patient coordinators, so they can contact you and prepare for your consultation;
• service providers who help us operate — including our customer relationship management platform, website hosting provider, analytics infrastructure, telephone and call recording platform, and SMS/communications providers;
• professional advisers, insurers or regulators where required or authorised by law.

Some of our service providers (for example, our CRM and website hosting platforms) store data on servers located overseas, including in the United States. Where information is held overseas, we take reasonable steps to ensure it is handled consistently with the APPs.

6. Advertising and analytics

We advertise on platforms such as Meta (Facebook/Instagram). These platforms may use their own cookies and identifiers to measure ad performance. Where we use measurement tools (such as an advertising pixel), milestone events like "form submitted" or "booking made" may be shared with the platform along with technical identifiers from your browser. Your answers to the options check — including any health-related responses — are never shared with advertising platforms. You can manage ad preferences directly with the relevant platform. Our own analytics are first-party, aggregate and used only to understand how the form performs.

We may also use your contact details (such as your email address and phone number) to build advertising audiences on platforms like Meta — for example, so we can avoid showing you ads for something you have already enquired about, or ask the platform to show our ads to new people whose interests are similar ("lookalike" audiences). When we do this, the details are shared in hashed (encoded) form for matching purposes only; the platform is not permitted to use them for its own purposes, and people in a lookalike source audience are not themselves targeted or identified. We never share your options-check answers or any health information for this purpose. You can opt out of audience matching at any time by contacting us at the details in section 12, and we will exclude your details from future audience uploads.

7. Storage, security and retention

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification and disclosure — including encryption in transit (HTTPS) and access controls on our systems. We keep personal information only as long as needed for the purposes above or as required by law (health records, where created following a consultation, are retained in accordance with applicable health records legislation). When no longer required, information is deleted or de-identified.

8. Access, correction and deletion

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete information we are not required to retain. Contact us using the details below and we will respond within a reasonable time. We will not charge you for making a request.

9. Complaints

If you believe we have breached the APPs or mishandled your information, please contact us first and we will investigate and respond. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

10. Third-party links

This site may link to third-party websites (for example, the ATO's website). We are not responsible for the privacy practices of those sites.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page with its "last updated" date.

12. Contact us

Privacy enquiries and requests:
Mouth Rehab Centre
Email: contact@launchglobalgroup.com